If this works, your Surface and cable are fine. With the device plugged into a power socket, disconnect the charging cable from the Surface and plug it back in again.If the charging LED does not light up then do the following steps. Plug the charger into another outlet, surge protector, or power strip.Clean everything with a soft cloth, and check for any damage. In case the Surface Go does not charge then try the following steps Low voltage USB-A chargers with a USB-A to USB-C cable won’t work at all. Chargers that provide 5 volts, 1.5 amps, or 7.5 watts can slowly charge your device and should be used only if there aren’t other options. The device will only charge with USB 2.0 or 3.0 compliant chargers. It will take a few hours for the device to be fully charged. To eliminate the possibility of the problem being caused by a drained battery you will need to charge the device. Listed below are the troubleshooting steps you need to do to fix the problem. There are several factors that can cause this particular problem ranging from a battery that has run out of power to a hardware issue. You can do this by pressing and holding down the power button until your Surface restarts and you see the Windows logo screen (about 20 seconds), then release the power button.
Steps in fixing the Surface Go that will not turn onīefore performing any of the recommended troubleshooting steps listed below you should consider doing a force restart.
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